IT Service Management (ITSM) in financial services is at a crossroads, with growing demands and legacy systems presenting significant challenges. A recent InformationWeek report reveals how financial services organizations are navigating issues such as excessive manual processing, resource allocation, and the need for greater automation. As firms strive to meet the increasing expectations of both customers and regulators, modernizing ITSM platforms and embracing Enterprise Service Management (ESM) are becoming crucial for maintaining business agility and efficiency.
Study Highlights:
- 60% of ITSM teams spend 5+ hours per week on repetitive, manual tasks
- 45% struggle with moderately low to very low maturity in ITSM
- 70% have a self-service portal, but adoption remains low
- 61% have an ESM program in place (only 26% use it in 2 or more departments)
Discover how financial services are evolving ITSM to stay competitive and future-ready.